Update an Engagement

post

https://api.getknit.dev/v1.0/crm.engagement.update

Supported apps for Update Engagement

Affinity (affinity)

Supported Request Fields:

engagementId - Required
type - Required
content
startDateTime

Additional Metadata:

contactIds

Close CRM (close-crm)

Supported Request Fields:

engagementId - Required
type
subject
direction
content
startDateTime
endDateTime
channel
customFields

HubSpot (hubspot)

Supported Request Fields:

engagementId - Required
type
subject
direction
content
owner.id
owner.email
startDateTime
endDateTime
channel
status
customFields

Additional Metadata:

metadata.associations
metadata.accountId
metadata.contactId
metadata.dealId

Salesforce (salesforce)

Supported Request Fields:

engagementId - Required
type - Required
subject
direction
content
owner.id
startDateTime
endDateTime
status
customFields

Additional Metadata:

metadata.accountId
metadata.contactId
metadata.dealId

Sugar CRM (sugar-crm)

Supported Request Fields:

engagementId - Required
type
subject
direction
content
owner.id
startDateTime
endDateTime
customFields

Zendesk CRM (zendesk-crm)

Supported Request Fields:

engagementId - Required
type - Required
subject
direction
content
owner.id
startDateTime
endDateTime
status
channel

Additional Metadata:

metadata.resourceType (Must be passed in metadata)
metadata.resourceId (Must be passed in metadata)

Zoho CRM (zoho-crm)

Supported Request Fields:

engagementId - Required
type - Required
subject
direction
content
owner
owner.id
owner.email
startDateTime
endDateTime
channel
customFields

Additional Metadata:

metadata.call.duration (Must be passed in metadata) - Required

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