Time	Status	User Agent
Retrieving recent requests…

Time

Status

User Agent

Retrieving recent requests…

Supported apps for Update Engagement

Affinity (affinity)

Supported Request Fields:

engagementId - Required
type - Required
content
startDateTime

Additional Metadata:

contactIds

Close CRM (close-crm)

Supported Request Fields:

engagementId - Required
type
subject
direction
content
startDateTime
endDateTime
channel
customFields

HubSpot (hubspot)

Supported Request Fields:

engagementId - Required
type
subject
direction
content
owner.id
owner.email
startDateTime
endDateTime
channel
status
customFields

Additional Metadata:

metadata.associations
metadata.accountId
metadata.contactId
metadata.dealId

Salesforce (salesforce)

Supported Request Fields:

engagementId - Required
type - Required
subject
direction
content
owner.id
startDateTime
endDateTime
status
customFields

Additional Metadata:

metadata.accountId
metadata.contactId
metadata.dealId

Sugar CRM (sugar-crm)

Supported Request Fields:

engagementId - Required
type
subject
direction
content
owner.id
startDateTime
endDateTime
customFields

Zendesk CRM (zendesk-crm)

Supported Request Fields:

engagementId - Required
type - Required
subject
direction
content
owner.id
startDateTime
endDateTime
status
channel

Additional Metadata:

metadata.resourceType (Must be passed in metadata)
metadata.resourceId (Must be passed in metadata)

Zoho CRM (zoho-crm)

Supported Request Fields:

engagementId - Required
type - Required
subject
direction
content
owner
owner.id
owner.email
startDateTime
endDateTime
channel
customFields

Additional Metadata:

metadata.call.duration (Must be passed in metadata) - Required

Brevo (brevo)

Supported Request Fields:

engagementId - Required
type - Required
subject
content
owner.id
endDateTime
customFields

Additional Metadata:

taskTypeId - Use a passthrough request to retrieve taskTypeIds.

Pipeline CRM (pipelinecrm)

Microsoft Dynamics 365 Sales (msd-365-sales)

Supported Request Fields:

engagementId - Required
type - Required
subject
direction - only supported for types CALL, EMAIL
content
owner.id
startDateTime - not supported for type NOTE
endDateTime - not supported for type NOTE
customFields
metadata

Twenty (twenty)

Supported Request Fields:

engagementId - Required
type - Required
subject
content
startDateTime - only supported for type CALL
endDateTime - only supported for type CALL
customFields
metadata

Supported apps for Update Engagement

200200

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