Supported Apps

Intercom

App ID: intercom
Supported filters:

contactId
assignedToId
status
ticketType
createdAfter
createdBefore
updatedAfter
updatedBefore

Zendesk Ticketing

App ID: zendesk-ticketing
Supported filters:

accountId
assignedToId
status
tag
ticketType
createdAfter
createdBefore
updatedAfter
updatedBefore
dueAfter
dueBefore

Freshdesk

App ID: freshdesk
Supported filters:

status
tag
ticketType
createdAfter
createdBefore
updatedAfter
updatedBefore
dueAfter
dueBefore

Zohodesk

App ID: zoho-desk
Supported filters:

accountId
contactId
assignedToId
status
tag
createdAfter
createdBefore
updatedAfter
updatedBefore
dueAfter
dueBefore

Note: All filters related to date like createdAfter, updatedAfter, dueAfter must be present in pairs.

Freshservice

App ID: freshservice
Supported filters:

contactId
status
tag
createdAfter
createdBefore
updatedAfter
updatedBefore
dueAfter
dueBefore

Github

App ID: github
Supported filters:

accountId
collectionId (if passed, accountId must be present)
assignedToId
status
tag
createdAfter
createdBefore
updatedAfter
updatedBefore

Note: By default, if no filter is passed, GitHub returns the entire list of public domain tickets. Use the accountId and collectionId filters to get the tickets of a particular account and collection.

Jira

App ID: jira
Supported filters:

assignedToId
status
tag
ticketType
createdAfter
createdBefore
updatedAfter
updatedBefore
dueAfter
dueBefore

Asana

App ID: asana
Supported filters:

assignedToId
tag
createdAfter
createdBefore
updatedAfter
updatedBefore
dueAfter
dueBefore
ticketType

ServiceNow (servicenow)

Supported Request Fields:

accountId
contactId
assignedToId
status
ticketType
createdAfter
createdBefore
updatedAfter
updatedBefore
dueAfter
dueBefore
cursor

Supported Response Fields:

pagination.next
pagination.previous
tickets.id
tickets.createdAt
tickets.updatedAt
tickets.name
tickets.assignedToId
tickets.createdById
tickets.dueDate
tickets.status
tickets.description
tickets.ticketType.typeId
tickets.ticketType.typeName
tickets.accountId
tickets.groupId
tickets.contactIds
tickets.priority
tickets.source