API Reference
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Get Ticket By Id

get
https://api.getknit.dev/v1.0/ticketing/ticket

Fetches the full details of a specific support ticket by its ID.

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Supported Apps

Intercom

App ID: intercom

Zendesk Ticketing

App ID: zendesk-ticketing

Freshdesk

App ID: freshdesk

Zohodesk

App ID: zoho-desk

Freshservice

App ID: freshservice

Github

App ID: github
Notes: Need to pass accountId using Get Accounts API and collectionId using Get Collections API.

Jira

App ID: jira

Asana

App ID: asana

ServiceNow (servicenow)

Supported Request Fields:

  • ticketId - Required

Supported Response Fields:

  • id
  • createdAt
  • updatedAt
  • name
  • assignedToId
  • createdById
  • dueDate
  • status
  • description
  • ticketType.typeId
  • ticketType.typeName
  • accountId
  • teamId
  • contactIds
  • priority
  • source
Linear (linear)

Supported Request Fields:

  • ticketId - Required

Supported Response Fields:

  • id
  • createdAt
  • updatedAt
  • name
  • assignedToId
  • createdById
  • dueDate
  • status
  • description
  • projectId
  • groupId
  • priority
  • url
  • tags
Query Params
string

The ID of the ticket to fetch

string

Only needed for Github!! Pass the correct account id. You can look at https://developers.getknit.dev/reference/get-accounts-ticketing to get the correct account id.

string

Only needed for Github!! Pass the correct collection id. You can look at https://developers.getknit.dev/reference/get-collections to get the correct collection id.

Responses

Updated 16 days ago

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Updated 16 days ago