Create an Engagement

post

https://api.getknit.dev/v1.0/crm.engagement.create

Supported apps for Create Engagement

Affinity (affinity)

Supported Request Fields:

type - Required
content - Required
startDateTime - Required
direction

Additional Metadata:

contactIds - Required

Supported Response Fields:

id

Close CRM (close-crm)

Supported Request Fields:

type
subject
direction
content
startDateTime
endDateTime
channel
owner.id
owner.email
customFields

HubSpot (hubspot)

Supported Request Fields:

type - Required
subject
direction
content
owner.id
owner.email
startDateTime
endDateTime
channel
status
customFields

Additional Metadata:

metadata.associations
metadata.accountId
metadata.contactId
metadata.contactIds
metadata.dealId

Supported Response Fields:

id

Salesforce (salesforce)

Supported Request Fields:

type - Required
subject
direction
content
owner.id
startDateTime
endDateTime
status
customFields

Additional Metadata:

metadata.accountId
metadata.contactId
metadata.dealId

Supported Response Fields:

id

Sugar CRM (sugar-crm)

Supported Request Fields:

type - Required
subject
direction
content
owner.id
startDateTime - Required
endDateTime - Required
customFields
metadata

Additional Metadata:

fromEmailAddress
toEmailAddress

Supported Response Fields:

id

Zendesk CRM (zendesk-crm)

Supported Request Fields:

type - Required
subject
direction
content
owner.id
startDateTime
endDateTime
status
channel

Additional Metadata:

metadata.resourceType - Required
metadata.resourceId - Required

Supported Response Fields:

id

Zoho CRM (zoho-crm)

Supported Request Fields:

type - Required
subject
direction
content
owner.id
owner.email
startDateTime
endDateTime
customFields

Additional Metadata:

metadata.call.duration
metadata.accountId
metadata.contactId
metadata.dealId

Supported Response Fields:

id

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