App ID: intercom

App ID: zendesk-ticketing

App ID: freshdesk

Notes:: Cannot differentiate between User and Contact in the author.type

App ID: zoho-desk

App ID: freshservice

Notes: Cannot differentiate between User and Contact in the author.type

App ID: github

Notes: Need to pass accountId using Get Accounts API and collectionId using Get Collections API.

App ID: jira

App ID: asana

Supported Request Fields:

• ticketId - Required
• cursor

Supported Response Fields:

• pagination.next
• pagination.previous
• comments.id
• comments.createdAt
• comments.body
• comments.htmlBody
• comments.isPublic
• comments.author.type
• comments.author.id
• comments.attachments

Notes::

• As per ServiceNow API, 'comments.author.id' gives the 'name' of user.