API Reference
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Update Ticket

post
https://api.getknit.dev/v1.0/ticketing/ticket.update

Updates the properties of an existing ticket such as status, priority, or assignee.

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Supported Apps

Intercom

App ID: intercom

Zendesk Ticketing

App ID: zendesk-ticketing

Freshdesk

App ID: freshdesk

Notes: tags array will override the previous one.

Zohodesk

App ID: zoho-desk

Freshservice

App ID: freshservice

Notes: tags array will override the previous one.

Github

App ID: github

Required Fields:

  • accountId
  • collectionId (Must be passed in metadata)
Jira

App ID: jira

Asana

App ID: asana

ServiceNow (servicenow)

Supported Request Fields:

  • ticketId - Required
  • name
  • assignedToId
  • createdById
  • dueDate
  • description
  • ticketTypeId
  • accountId
  • groupId
  • contactIds
  • priority
  • status
Linear (linear)

Supported Request Fields:

  • ticketId - Required
  • name
  • description
  • groupId
  • assignedToId
  • priority
  • dueDate
  • projectId
  • tags
  • status
Body Params
string
required
string

Name of the ticket

string

Id of the user to whom the ticket is assigned

string

Id of the user who created the ticket

date

Due date of the ticket

string

description of the ticket

string

ticket type ID

string

the account that is affected by the ticket

string

the project of which this ticket is a part

string

the team or the group of which this ticket is a part

contactIds
array of strings

the list of contact IDs affected by the ticket

contactIds
string

the priority of this ticket

string

the source of this ticket

tags
array of strings

Tags of the ticket

tags
string

Status of the ticket

json

Additional metadata

Responses

Updated 16 days ago

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Response
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application/json

Updated 16 days ago