post https://api.getknit.dev/v1.0/ticketing/ticket.update
Supported Apps
Intercom
App ID: intercom
Zendesk Ticketing
App ID: zendesk-ticketing
Freshdesk
App ID: freshdesk
Notes: tags array will override the previous one.
Zohodesk
App ID: zoho-desk
Freshservice
App ID: freshservice
Notes: tags array will override the previous one.
Github
App ID: github
Required Fields:
accountIdcollectionId(Must be passed in metadata)
Jira
App ID: jira
Asana
App ID: asana
ServiceNow (servicenow)
Supported Request Fields:
ticketId- RequirednameassignedToIdcreatedByIddueDatedescriptionticketTypeIdaccountIdgroupIdcontactIdsprioritystatus