Supported Apps

App ID	App Name	Notes
Intercom	`intercom`
Zendesk Ticketing	`zendesk-ticketing`
Freshdesk	`freshdesk`	- Required Fields: - `name` - `createdById` - `description` - Honored Fields: - `ticketTypeId` (Question, Incident, Problem, Feature Request, Refund) - `accountId` (must match `createdById`'s account) - `groupId` (`assignedToId` person should belong to this group) - `tags`, `source`, `priority`, `status`,`assignedToId` - Defaults (if not provided): - `status`: Open - `priority`: Low
Zohodesk	`zoho-desk`	- Required Fields: - `name` - `contactId` - `departmentId` (Must be passed in metadata)
Freshservice	`freshservice`	- Required Fields: - `name` - `createdById` - `description` - Honored Fields: - `ticketTypeId` ( Incident, Service Request) - `groupId` (`assignedToId` person should belong to this group) - `tags`, `source`, `priority`, `status`, `assignedToId` - Defaults (if not provided): - `status`: Open - `priority`: Low