post
https://api.getknit.dev/v1.0/ticketing/ticket.create
Creates a new support ticket with subject, body, and assignee details.
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Supported Apps
Intercom
App ID: intercom
Zendesk Ticketing
App ID: zendesk-ticketing
Freshdesk
App ID: freshdesk
Required Fields:
namecreatedByIddescription
Honored Fields:
ticketTypeId(Question, Incident, Problem, Feature Request, Refund)accountId(must matchcreatedById's account)groupId(assignedToIdperson should belong to this group)tags,source,priority,status,assignedToId
Defaults (if not provided):
status: Openpriority: Low
Zohodesk
App ID: zoho-desk
Required Fields:
namecontactIds(Atleast one contact id must be provided)departmentId(Must be passed in metadata)
Freshservice
App ID: freshservice
Required Fields:
namecreatedByIddescription
Honored Fields:
ticketTypeId(Incident, Service Request)groupId(assignedToIdperson should belong to this group)tags,source,priority,status,assignedToId
Defaults (if not provided):
status: Openpriority: Low
Github
App ID: github
Required Fields:
nameaccountIdcollectionId(Must be passed in metadata)
Jira
App ID: jira
Asana
App ID: asana
ServiceNow (servicenow)
Supported Request Fields:
name- RequiredassignedToIdcreatedByIddueDatedescriptionticketTypeIdaccountIdgroupIdcontactIdsprioritysource
Supported Response Fields:
id
Linear (linear)
Supported Request Fields:
name- RequiredgroupId- RequireddescriptionassignedToIdprioritydueDateprojectIdtags
Additional Metadata:
stateId
Supported Response Fields:
id